Frequently Asked Questions

Do you require contracts or cancellation fees?

Absolutely not! We believe that if we cannot meet your needs, for any reason, you should have the right to cancel at any time. We are locally owned and operated, not a franchise. We believe if you are not satisfied, you should not be obligated.

Does ACS have experience?

We’re a battle-tested company in every facet of the cleaning industry. We started in 1989 and we believe no one knows more about cleaning than us.

Are you insured?

Yes. We carry general liability, worker’s comp, and bonding insurance. Full line of protection for both our customers and our staff.

How does your guarantee work?

It’s simple! If you are not satisfied, we will come back and fix the issue to your satisfaction at no additional charge. If we can’t fix it… then we don’t charge you. Simply put, we are fair.

Do you supply references?

Of course! With every quote, you are supplied with a list of clients and their contact info, along with our licenses and insurance coverage.

Will there be the same people cleaning my facility on a regular basis?

Our techs are paid professional, competitive wages. This keeps our turnover at a minimum. Most of our techs have been with us between 5 and 20 years. They are screened, trained, and uniformed.

Do you supply the chemicals and equipment?

Yes. Our staff is trained with a specific set of chemicals for both their safety and yours. Our equipment is the best and most efficient in the industry. This lowers the cost of our services.

Are you local? Are you a franchise?

We are home owned and operated, we are not a franchise. The owners are lifelong citizens of the St. Joseph area, as are most of our staff. We love our community and have a great reputation. That is how we’ve stayed successful since 1989.

How are you able to pay your staff professional wages and keep your prices reasonable?

We pay our staff the highest wages in the cleaning industry in the four-state area. We are proud of it! We believe it is least expensive in the long run to avoid revolving training costs by having an experienced crew. We’ll put any one of our techs up against any two minimum wage employees and still get the job done faster, better, and more efficient. It’s all part of our win-win-win motto.

Do you charge for your estimates?

Absolutely not! We are elated to have the opportunity. All quotes are free of charge.
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